Frequently Asked Questions

🚚 Shipping

Where do you ship to?

We ship Australia-wide and to 27+ international countries. All orders are delivered straight to your door.

How long does delivery take?

Australian orders typically arrive within 7–15 business days. International orders may take 10–25 business days depending on location.

How much does shipping cost?

Standard AU shipping is $11 AUD. We offer free shipping on orders over $50. International shipping is a flat rate of $20 AUD.

Will I get a tracking number?

Yes! Once your order is shipped, you'll receive a tracking number via email so you can follow your parcel every step of the way.

💳 Payments

What payment methods do you accept?

We accept all major credit and debit cards, Apple Pay, Google Pay, and Shop Pay for a fast and secure checkout experience.

Is checkout secure?

Absolutely. Our store uses SSL encryption and Shopify's secure checkout — your payment details are always safe.

📦 Orders

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel your order. Once it has been dispatched, we're unable to make changes.

My order hasn't arrived — what do I do?

If your order hasn't arrived within the estimated timeframe, please contact us and we'll investigate immediately.

🔄 Returns & Refunds

What is your return policy?

We offer returns within 30 days of delivery for items that are faulty, damaged, or not as described. Please refer to our Refund Policy for full details.

How do I start a return?

Simply contact us with your order number and a description of the issue. We'll guide you through the process quickly.

💬 Still Have Questions?

We're happy to help! Head to our Contact page and send us a message — we'll get back to you as soon as possible.